Won't customers be annoyed by extra questions?

Most customers expect to provide project details before a contractor visits. Framing it as helping prepare for the visit makes a big difference.

What if a customer refuses to fill out a form?

The system can offer alternatives: a phone call or text exchange. You can still choose to visit, but you know the risk upfront.

How many questions is too many?

Five to eight questions is typically enough. Focus on the criteria that matter most to your business.